At Best Service GmbH your data is safe.

Do you want to know what happens to your data and who you can contact? Find out here:

What we do, your rights, and our data protection in summary:

  • We, Best Service GmbH, are responsible for everything here.
  • We only store and use data from you that we need or that you have expressly consented to be processed by us.
  • Of course, there is a § for everything. We only do what we are allowed to do.
  • Third parties only get hold of your data when we can't do something ourselves or on site. Of course, we have signed contracts with our service providers to make sure they take care of your data the same way we do.
  • If we no longer need your data, it will be deleted. If we need to keep it, e.g. for the tax office, the data will be blocked. "Blocking" means that they are protected in a technical matter so that they can no longer be changed or further processed.
  • Your data is secured - we take good care of it!
  • If you would like to know whether and what data we have about you, if you would like to have this data deleted or handed over, or if you would like to object to certain data processing, please contact us either by phone or by e-mail. You may contact us as well if you wish to revoke a consent.
  • If you are not satisfied with our handling of your data, you may contact the responsible competent supervisory authority as the last step (in Bavaria: Bavarian State Office for Data Protection Supervision).
  • Of course, we hope to communicate with each other beforehand and find a common solution.


For everyone who wants to know all the details, please find our complete privacy policy below:

Table Of Contents

  1. Who is responsible for the processing?
  2. Website hosting
  3. Job processing
  4. Which data do we collect and store for which purposes?
    a) In the case of a purely informative visit to the website
    b) When contacting by e-mail and/or contact form
    c) For other functions and offers on our website
  5. How long do we store your data and when do we delete it?
  6. What rights do you have as a data subject?
    a) Information
    b) Correction
    c) Deletion
    d) Restriction of processing
    e) Data transferability
    f) Revoke of consent
    g) Objection to the collection of data in special cases and to direct advertising
  7. When and where do we share your data?
  8. Right to complain to the supervisory authority
  9. Do we collect and use data from your personal devices (cookies and tracking)? No!!
  10. Use of embedded Youtube videos
  11. Matomo web analytics
  12. eKomi
  13. How secure is your data?
  14. Status and update of this privacy policy

Below you will find comprehensive information about the processing of your personal data when visiting our website. Personal data is any data relating to an identified or identifiable individual, e.g. name, address, e-mail addresses, user behavior.

1. Who is responsible for the processing?

Responsible according to art. 4 paragraph 7 GDPR:

Name: Best Service GmbH
Represented by the Managing Directors Robert Leuthner, Lupo Greil & Wolfgang Wanko
Address: Manzingerweg 9, 81241 Munich, Germany
Phone: +49 (0)89-4522892-0
E-Mail: mail@bestservice.de
Website: www.bestservice.de

You can reach our data protection officer at:

Name: DSZ GmbH - Wolfgang Evers
Adress: Brandlweg 5, 83543 Rott am Inn, Germany
Phone: +48 8039.4069 950
E-Mail: wolfgang.evers@dsz365.de
Website: https://dsz365.de

2. Website hosting

Our website is hosted on the web server of
Hetzner Online GmbH
(hereinafter: Hetzner).

Our website is hosted by Hetzner Online GmbH. The provider is HETZNER AG, Industriestrasse 25, 91710 Gunzenhausen, Germany (hereinafter HETZNER). When you visit our website, HETZNER collects various log files including your IP addresses. For details, please refer to the privacy policy of Hetzner Online GmbH https://www.hetzner.com/de/legal/privacy-policy

The use of Hetzner is based on art. 6 paragraph 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of art. 6 paragraph 1 lit. a GDPR and § 25 paragraph 1 TTDSG, to the extent that the consent includes the storage of cookies or access to information in the user's device (e.g. device fingerprinting) within the scope of the TTDSG. The consent can be revoked at any time.

3. Job processing

We have signed a contract on order processing (AVV) with the above-mentioned provider.

This is a contract required by data protection law, which ensures that personal data of our website visitors is only processed according to our instructions and in compliance with the GDPR.

4. Which data do we collect and store for which purposes?

a) In the case of a purely informative visit to the website:
If you only visit our website for information purposes, do not register and do not otherwise enter any data or actively send us any data, then we process the personal data that your browser transmits to our server. These are stored, without you doing anything, until automated deletion. What information is this? You will find this below:

  • IP address of the requesting computer,
  • Date and time of access, time zone difference from Greenwich Mean Time (GMT).
  • Content of the request (page visited)
  • Access status/HTTP status code
  • Data volume transferred in each case
  • Browser
  • Operating system
  • Language and version of the browser software.

We use the above-mentioned data for the operation of our website, in particular to detect and eliminate website errors, to determine the utilization of the website and to make adjustments and improvements. The legal basis for the data processing is art. 6 paragraph 1 S. 1 lit.f GDPR. Our legitimate interest follows from the purposes for data collection just mentioned. In no case do we use the collected data for the purpose of drawing conclusions about your person. The data will also not be merged with other data sources.

The mentioned personal data will only be stored for the duration of your visit. They will be deleted immediately afterwards.

If we use external links on our pages that redirect you to other service providers, you can recognize this by the external link icon, the mouse pointer changes shape when it is on a link, and the link that is redirected to appears at the bottom left of the web page. When you click on an external link, your IP address becomes visible to the provider of the page.

b) When contacting by e-mail and/or contact form

You can contact us via the provided e-mail address or the contact form. In this case, the data you provide (your e-mail address, name and phone number, if applicable) will be stored in order to process your request and answer your questions.

As soon as it is no longer necessary to use the data for the original purpose, it will be deleted. This is the case when the specific communication with the user for the personal data from the input mask of the contact form and the data transmitted by e-mail has been completed. If it is evident from the circumstances that the matter has been finally resolved, the communication is considered to have ended.

c) For other functions and offers on our website

In addition to the purely informative use of our website, we offer various services that you can use if you are interested and use other standard functions to analyze or promote our offers, which are presented in more detail below under sections 10, 11 and 12. For the use of these further services and functions, you usually have to provide further personal data and/or we process these further personal data in order to provide the respective services and enable functions. For all data processing purposes described here, the following data processing principles apply.

5. How long do we store your data and when do we delete it?

If no specific deletion intervals are specified in this data protection declaration for the respective case, then we will delete your personal data as soon as the purpose of the storage no longer applies. However, we must continue to store your data if we are obliged to do so by the European or national legislator in EU regulations, laws or other provisions to which we are subject.

However, if the storage duration prescribed in the above-mentioned standards expires, then your data will of course be deleted - unless it is still required at that time for the conclusion of a contract with us or the fulfillment of a contract that you have concluded with us.

6. What rights do you have as a data subject?

a) Information

In accordance with art.15 GDPR, you can request information from us at any time about the personal data we process. In particular, if you request it, we will provide you with information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details.

b) Correction

In accordance with art.16 GDPR, you can immediately request the correction of incorrect or completion of your personal data stored by us.

c) Deletion

You have the right to request the deletion of your personal data stored by us in accordance with art.17 GDPR.

d) Restriction of processing

You may request the restriction of the processing of your personal data in accordance with art.18 GDPR.

e) Data transferability

In accordance with art. 20 GDPR, you may request that we provide you with your personal data that you have provided to us in a structured, common and machine-readable format or transfer it to another responsible party designated by you.

f) Revoke of consent

You may revoke your consent at any time in accordance with art. 7 (3) GDPR. This has the consequence that we must not continue the data processing, which was based on this consent, for the future.

g) Objection to the collection of data in special cases and to direct advertising

You have the right to object to the processing of your personal data in accordance with art. 21 GDPR, to the extent that there are reasons for doing so that result from your particular situation or the objection is directed AGAINST DIRECT ADVERTISING. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation. You can inform us of your objection informally by telephone, by e-mail, or to our postal address listed at the beginning of this privacy policy.

If you would like to exercise one or more of your rights or need more information about this, please feel free to contact us using the contact details above.

7. When and where do we share your data?

We will only transfer your data to third parties if:

  • You have given your explicit consent in accordance with art.6 paragraph 1 S. 1 lit.a GDPR,
  • the disclosure is necessary for the enforcement, exercise or defense of legal claims pursuant to art.6 paragraph 1 S. 1 lit.f GDPR and there is no reason to assume that you have an overriding interest worth protecting in the non-disclosure of your data,
  • in the event that a legal obligation exists for the disclosure in accordance to art. 6 paragraph 1 S. 1 lit.c GDPR, as well as
  • this is legally permissible and necessary for the processing of contractual relationships with you pursuant to art.6 paragraph 1 p.1 lit.b GDPR.

If we use contracted service providers for individual functions of our website services and offerings or wish to use your data for advertising purposes, we will always carefully select and monitor these service providers and inform you in detail about the respective processes below. In doing so, we also state the defined criteria for the storage period.

If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the respective description of our services and offerings.

8. Right to complain to the supervisory authority

You have the right to complain to a supervisory authority in accordance with art. 77 GDPR. Generally, you can contact the supervisory authority of your permanent residence or place of work or our company headquarters for this purpose:

Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht)
Postal address
P.O. Box 1349
91504 Ansbach

Phone: +49 (0) 981 180093-0
Fax: +49 (0) 981 180093-800
E-Mail: poststelle@lda.bayern.de

9. Do we collect and use data from your personal devices (cookies and tracking)? No!!

Many websites use technical tools for various functions, in particular cookies, which can be stored on your end device. Cookies are text files or information in a database that are stored on your hard drive and assigned to the browser you are using so that certain information can flow to the entity that sets the cookie. Cookies cannot execute programs or transfer viruses to your computer, but are primarily used to make the Internet services and experience faster and more user-friendly.

However, we do not use any cookies or collect any tracking information on our website.

10. Use of embedded Youtube videos

This website contains at least one plugin from YouTube, belonging to Google Inc. based in San Bruno/California, USA.

We use the YouTube function No-Cookies, i.e. we have activated Enhanced Privacy, videos are not accessed via youtube.com, but via youtube-nocookie.com.

YouTube itself provides this and thus ensures that YouTube does not initially store any cookies on your device. However, when the relevant pages are accessed, the IP address and the specific individual page accessed are transmitted to Google. However, this information cannot be assigned to you if you are not permanently logged in to YouTube or another Google service when you access the page.

Once you start playback of an embedded video through Play, YouTube only stores cookies on your device through the enhanced privacy mode, which do not contain any personally identifiable data unless you are currently logged in to a Google service. These cookies can be prevented by certain browser settings and extensions.

For more information about YouTube's privacy policy, please see the provider's privacy policy at:  https://www.google.de/intl/de/policies/privacy/

11. Matomo web analytics

We use the open source software Matomo on our website to analyze the surfing behavior of our visitors. If individual pages of our website are accessed, we store the following data:

  • 2 bytes of the IP address of the user's accessing system
  • The requested web page
  • The web page from which the user has reached the accessed web page (referrer)
  • The subpages that are accessed from the requested web page
  • The duration of visit on the website
  • The frequency with which the website is accessed

The software runs exclusively on the servers of our website. This data is only stored there. The data is not passed on to third parties. The software is set in such a way that the IP addresses are not stored in full, but the last bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, an allocation of the shortened IP address to the calling computer is no longer possible.

The legal basis for the processing of the users' personal data is art. 6 paragraph 1 lit. f GDPR.

The processing of this personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continuously improve our website and its usability. In these purposes also lies our legitimate interest in the processing of the data according to art. 6 paragraph 1 lit. f GDPR. By anonymizing the IP address, the interest of users in the protection of their personal data is sufficiently taken into account.

We offer our website visitors the possibility of opting out of the analysis process. In this way, a cookie is set on their system, which signals to our system not to store the user's data. If you delete the corresponding cookie from your own system in the meantime, you must set the opt-out cookie again.

Opt-out at this link: Matomo Opt-Out

You can find more information about the compliance of the Matomo software with the GDPR under the following link: https://matomo.org/gdpr-analytics/.

12. eKomi

We use the service of the third party service provider eKomi by eKomi Holding GmbH, Berlin, Zimmerstrasse 11, 10969 Berlin, HRB 189779 B ( District Court Berlin-Charlottenburg) on our website. The privacy policy of eKomi Holding GmbH can be viewed here:

eKomi is a customer review service that allows you to rate the products and services offered on our website. This helps you to view good and authentic reviews from other customers before you are interested in one of our products and want to buy it. At the same time, it gives you the opportunity to rate our products. So, customer reviews not only give you the opportunity to learn about other users' satisfaction and take it into account in your purchase decision, but also help us to constantly improve our services and products.

When using our evaluation service eKomi, the following data is processed: purchased product, IP address, account name or e-mail address, the user-defined text for personal review, rating stars.

The rating function is only available to customers who have purchased this product in the online store. The rating is voluntary and not necessary to use the purchased product without restrictions.

The legal basis is art. 6 paragraph 1 S. 1 lit. b GDPR, provided that the page view occurs in the course of the initiation or execution of a contract, and otherwise art. 6 paragraph 1 S. 1 lit. f GDPR due to our legitimate interest in enabling the website view as well as the permanent functionality and security of our systems as well as the improvement of the services and products of bestservice GmbH.

13. How secure is your data?

All information that you submit to us is stored on servers within the European Union. Unfortunately, the transmission of information via the Internet is not completely secure, which is why we cannot guarantee the security of data transmitted to our website via the Internet. However, we secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. In particular, we transmit your personal data in encrypted form. We use the SSL (Secure Socket Layer) [or TLS (Transport Layer Security)] coding system for this.

14. Status and update of this privacy policy

We reserve the right to change this privacy policy at any time with effect for the future. A current version is available on the website. Please visit our website regularly and inform yourself about the applicable data protection provisions.

This privacy policy of the "somewhat different kind" is based on the privacy policy of Dr. Adina Weiss, attorney for data protection law (https://weissdatenschutzrecht.de).

Dr. Weiss is a member of the DSZ expert network (https://dsz365.de).

The data protection officer Wolfgang Evers, Brandlweg 5, 83543 Rott am Inn, Germany from DSZ GmbH (wolfgang.evers@dsz365.de) (also a member of the DSZ network of experts) has created this data protection declaration and monitors it regularly. If you would also like to receive such a data protection declaration, please feel free to contact us or Dr. Weiss.

Status as of August 2022