Shipping and Payment Options
To protect our staff, our office is currently minimally occupied. This may cause a delay in shipping of up to 3 business days. Upon request, we will provide you with the serial number of your product in advance.
Within Germany your shipment should reach you within 1 or 2 days. Please allow 2 to maximum 6 days for the rest of the world.
Downloads and licenses are usually delivered immediately after ordering, or registered in your customer account. If a license is not available or out of stock at short notice, or if the administration of the manufacturer requires manual processing (e.g. upgrades, special bundles etc.), we will inform you in the order confirmation. Our support team is automatically notified and takes care of the process immediately (usually within max. 1 working day).
DHL or UPS
We use DHL and UPS as carrier. Please let us know your preference.
Free shipping to many countries available!
Every order above 50,- EUR will be shipped free of charge to all European Union countries and to Switzerland.
For orders below 50,- EUR we charge a 5,- EUR fee for shipping to Germany and 10,- EUR for deliveries to all other countries within the European Union and Switzerland.
For worldwide shipping we charge a flat fee of 25,- EUR regardless of the order value.
When shipping to countries with high shipping fees, we reserve the right to pack product boxes flat to save shipping costs.
For particularly heavy or bulky goods we reserve the right to deliver outside the EU.
How to pay?
- we accept these credit cards: Visa, Mastercard, American Express, JCB, Diners Club, Discover
- we accept PayPal
- we accept AliPay
- we accept IDEAL
- from most European countries we also accept KLARNA
- or you choose prepayment.
(Please note: prepayment is not available when you are shopping products from a time limited promotion)
14 Days Moneyback
Unopened (sealed) shipping products can be returned within 14 days for credit or refund. There is no right of revocation for downloadable products or licenses where the contract is immediately fulfilled.